Vic Ahmed, president of the
Colorado security firm SecCon- One, said his company
recently went to an Internet telephony system when it
moved into new digs.
He estimates the company
saves about 20 percent to 30 percent a month on its bill
compared with traditional land-line telephone services.
Plus, there isn't the upfront cost of investing in a
PBX, a traditional call-routing device.
"It's a no-brainer," for a
business starting from scratch or relocating, said
Ahmed, whose company has 15 employees.
Ahmed uses a system
marketed by WavMax and IP5280 Communications, two
Colorado firms that recently announced a partnership to
provide wireless Internet telephony services to small-
and medium-sized businesses across the Front Range.
Such Internet telephony, or
voice over Internet protocol, offerings are
proliferating as alternatives to traditional land-line
telephone systems. Qwest, the dominant land-line company
in the area, itself is increasingly selling VoIP
systems.
Wireless VoIP is a twist on
VoIP. In this case, the calls are transmitted over
WavMax's wireless network, but the desktop setup with a
plug-in phone resembles a traditional system.
The WavMax/IP5280 offering
is typical of the sophisticated features seen in many
VoIP offerings these days: the ability to send voice
mails to e-mail inboxes, an auto attendant that routes
calls and simultaneous ringing at multiple phones.
Said Jeffrey Pearl, IP5280
managing partner, "You can transfer calls from one
(corporate) site to another as if you're in the same
building, and it allows a small business to look large
(with the auto attendant feature)."
Consumer watchdogs warn
voice breakup can be an issue with some VoIP services,
and high-speed Internet service is necessary. Ahmed said
there were glitches at first but that he now can't tell
the difference between his new system and a traditional
land line.
John Taylor, WavMax chief
executive, said the company has sold VoIP services for
about 1 1/2 years but just started marketing the
higher-end IP5280 product.
Evergreen-based
WisperTel also has been offering wireless VoIP services
for 2 1/2 years and has several hundred residential and
business customers, said Barry Pier, chief executive
officer.
"VoIP is more efficient,
costs less," Pier said. "John Q. Public has got to get
over the perception that it's a computer talking to
another computer with a headset."